Axe Casino is fully licensed and regulated by the Government of Curacao, and information regarding their licence can be found at the foot of the casino. The casino is required to adhere to its licensing laws for your added online security.
Of course, there may be times you need to contact support, and that’s where their customer service agents step in. You can use their live chat facility, which is currently available in multiple languages, including English, Polish and German. You can select your preferred language in the chat box.
You can use this facility 24/7, whenever you need assistance. You will initially be greeted by a chatbot who can transfer you to a real agent. However, if you need additional support, you can also reach out to the casino by email, or they have a contact form in their Support section.
It may also be worthwhile checking out their frequently asked questions. If you have a common question, you may find your answer here.
You can also use the casino’s responsible gambling tools whenever you need them. They include setting deposit limits, loss limits, and wager limits. You can select a cooling-off period and self-exclude at any time.
We’ve also checked various online dispute resolution services to see what their complaint history is like. The great news is that their reputation seems to be intact, and the few complaints against them are being handled in a timely manner.
Your online security is also important and the casino has this covered. They use various SSL encryption methods and firewalls to protect your data.