Joo Casino is owned and operated by Dama N.V., which is incorporated under the laws of Curacao.
If you need to contact the casino at any time, you can! There are several ways to do so, but the fastest way is through their live chat feature. You can speak with a customer support agent at any time. You will initially be greeted by a chatbot who can help on various topics. Or, you can transfer to a support agent at any time. Support is available in seven different languages.
However, you can also contact the casino by email or use the online contact form in their Support section. The casino monitors their inbox regularly, so you should receive a reply as soon as possible.
You can also look on their FAQ page for various questions that have been answered regarding your account, registering, payments, games, security, bonuses and more.
The casino also has a robust responsible gambling page. You can set personal limits, which can be amended at any time. Or you can contact the casino if you need assistance.