Level Up Casino is fully licensed and regulated under the laws of Curacao, under E-gaming licence No. 8048/JAZ2020-13. More information about their licence can be found at the foot of the casino.
There may be times when you need to contact customer services, and you’ll be pleased to know there is a live chat feature. You can enter your details to be transferred to a live chat agent 24/7. Customer support agents are currently available in English only.
Of course, there are other ways to contact the casino too. If you prefer to chat with someone by email, you can send over your questions or concerns, and the casino will aim to respond as quickly as possible. You will also find an online contact form in their Support section for additional assistance.
If you have a common question (usually regarding topics around bonuses and payments), it’s also worth checking the FAQ section. Many different topics have been covered, so you may also be able to find the answer to your question there.
In the unfortunate event that you have a complaint, you can contact the casino’s customer service team, who will handle it. Complaints are escalated inside the organisation or can be escalated to an external company.
Responsible gambling is also at the heart of the casino! To assist you in gambling responsibly, you can use the Personal Limits feature. You can set limits on the amount you deposit, lose, wager, or spend in one game, or on your account activity on the whole. This functionality can be accessed within your account in the “Personal Limits” section. You can also contact the casino if you want to self-exclude.